Appeal/Disputes
To submit an appeal/dispute, click here

Appeal/Disputes

• Appeals will not be accepted if: 
  
  • Faulty or defective equipment
  •  Improper installation or maintenance of the device
    
    •  In this case, please contact your alarm company
  • Alarms that occur while the alarm tech is operating on the device
  • Mistakes made by visitors, employees, contractors, or other invited persons on the property
  • Interference or triggering from by wildlife, pets, merchandise, or any objects
  • An occurrence where there is no evidence of criminal activity or fire
  • Alarms cause by loose doors and windows
  • Forgetting the password/passcode/codeword/action sequence for the device
  • Lack of a permit or unpaid/expired permit
• In order to launch an appeal, you will need:
  
  • MLGW statement if the appeal is due to a power outage
    
    • MLGW
  • Police Report if there was police error and actual crime occurred.
    
    • Police Reports can be filed online by regular civilians, but if you’d like to search for your police report go to:
    • If you have any questions about police reports you can go to
      
      • Central Records: to request a report online
      • MPD: in order to file reports, complaints, or any other MPD questions