Information Technology
ABOUT US
The Information Technology Department (ITD) strives to create a meaningful impact by leveraging smart technology to serve employees and the community. IT supports and maintains essential City services through business solutions, cybersecurity, and the Customer Contact Center.
Mailing Address
150 Peabody Place, 1st Floor Memphis, TN 38103
Phone
901-636-6229
Eric Keane,
Chief Information Officer,
[email protected]
M-F
8:00 a.m. – 4:30 p.m
Mission
To empower the City of Memphis through innovative, secure, and customer-focused technology solutions that enhance public service delivery, drive operational excellence, and improve the quality of life for all citizens.
Vision
To be a national leader in public sector technology by leveraging smart city innovation, data-driven insights, and digital transformation to build a safer, smarter, and more connected Memphis.
Core Values
- To operate with integrity
- To provide quality customer service
- To be professional, proactive, and competent
- To build positive relationships
- To communicate effectively
- To find areas for professional development
DEPARTMENTS
Ensures that the mission, vision, and core values are upheld. Responsible for the overall function of the Information Technology Division.
Manages City’s contracts with third party organizations and supports City divisions’ information technology funding needs by providing capital budget planning and procurement assistance.sion.
Manages a world-class network operation data center that houses the City’s mission critical applications, communications, and e-government initiatives.
Oversees firewall security, intrusion detection, VPN for remote access, protection against viruses and spam, and encryption for web systems.
Responsible for the processes administered by the IT department to include administrative processes, training, and support for hardware and software, for both internal and external customers.
Troubleshoots computer, printer, and communications problems. Assembles, installs, configures, modifies, moves and/or relocates hardware/software per end user requirements. Manages the Technology Service Desk to oversee requests for computer, telecom, applications, and other related technology issues from end users. Manages the flow of hardware/software goods from manufacturers and maintains inventory records.
Manages City network needs and services to include, network hardware and software, telephone lines, telephone systems and contact centers.
Responsible for planning and overseeing projects to ensure they are completed on time and within the scope and budget. Ensures IT programs meet division goals and requirements.