City of Memphis Winter Weather Operations Update

February 20 Update

 

Here are the changes in service and operations due to the winter weather.

Trash Collection:

Trash collection will be suspended for Thursday, February 20.

Customers are asked to place their carts on their scheduled collection day and leave them until serviced.

 Memphis Public Libraries:

The regional branches, including Benjamin L. Hooks Central Library, Whitehaven, Cordova, and Raleigh, will be open from 11 a.m. to 4:30 p.m. on February 20. All other branches will be closed.

Memphis Animal Services:  MAS will be open to the public on February 20.

Memphis Parks:  Memphis Parks and Community Centers facilities will resume normal operations. Golf courses will remain closed due to the frigid temperatures.

 Warming Centers:

In partnership with the City of Memphis, the Hospitality Hub operates two warming centers open for those who need to escape the cold. Beginning Tuesday, February 18, 2025, at 7:00 pm, we will remain open until further notice. Until further notice, the centers are open 24 hours a day. Single women and their families will be housed at the Hospitality Hub at 590 Washington Avenue. Single men and couples will stay at the First Baptist Church at 200 East Parkway North.

Transportation to the warming centers can be arranged by calling Memphis Area Transit Authority (MATA) at 901-297-1680 during warming center hours.

MATA:

Memphis Area Transit Authority (MATA) will continue operating a reduced route schedule.

Here are the routes that will operate on February 20

MATA will operate the following eight routes: • Route 11 • Route 36 • Route 39 • Route 40 • Route 42 • Route 50 • Route 52 • Route 57.

All trips for Ready! and Groove On Demand will be suspended.

MATA Plus will serve life-sustaining trips only.

For additional details regarding the operation hours of transit centers, customer service, and the MATA Plus assessment center, please visit www.matatransit.com. MATA will continue to monitor weather conditions closely and coordinate with City and State officials to ensure informed decisions based on the latest road conditions and forecasts.
 Customers are encouraged to stay informed about service updates and weather alerts by visiting our website at www.matatransit.com. Additionally, customers can sign up for Omnilerts to receive real-time notifications and updates directly to your phone or email. For additional information or assistance, please contact MATA Customer Service at 901.274. MATA (6282).
 
Snow/Ice Removal:
Our newly established Snow/Ice Mitigation plan is in effect. 
 Under the plan that was established in January 2025,  the Division of Public Works crews will focus on specific routes when wintry weather affects our area, treating one lane in each direction. Specific routes include all or parts of the following streets : Poplar, Jackson Avenue, Sam Cooper,  Winchester,  Range Line/N. Hollywood, Thomas/ N. Second Street, Union Ave,  Lamar,  Elvis Presley,  S. 3rd, E. Shelby Drive,  Airways, Avery Avenue, Germantown Parkway, Walnut Grove, Us 64, Austin Peay, East Parkway,/Trezevant,  Park Ave, and Ridgeway,  Riverdale, Plough, Democrat,  downtown, Medical District and President’s Island.
Please check the map below to see which routes the City of Memphis will treat.  The map also highlights routes cleared by TDOT. By treating city streets intersecting with TDOT routes, we hope this new, focused approach will better serve our residents and drivers during winter weather.
The full map can be accessed at the link below:
 
MLGW:
• To report a power outage, contact MLGW at 901-544-6500.
• Outage Map https://www.mlgw.com/residential/outagemap
• To report a gas leak, call MLGW’s 24-hour Emergency Line, 901-528-4465.
 
Inclement Weather Notifications
The city of Memphis never closes. We are working to deliver services as regularly and thoroughly as possible. The City of Memphis will continue to keep residents informed with updates on the city’s website (MemphisTn.gov), as well as Facebook (@MEMCity) and Twitter (@Cityof Memphis) as information becomes available.
Check back for updated information regarding city facilities and services opening and closing.