The City of Memphis Claims Department processes liability claims filed against the City of Memphis involving property damage, property loss or bodily injuries.

When filing a claim online, you will be prompted to select one of the following two types of claim forms:

• Auto Collision Claim Form – Select this claim form if you are claiming property damage or bodily injury due to an auto accident involving a City vehicle.
• Non-Auto Collision Claim Form – Select this claim form if you are claiming property damage or bodily injury for any accident or incident that does NOT involve an auto collision with a City vehicle (e.g. vehicle damage from a road condition, sewer backup, etc.).

You will be prompted to upload attachments before submitting your completed claim form electronically.

Any claim filed against the City of Memphis requires a copy of a state-issued ID (ex. Driver’s license) for an individual or a W-9 form for a business or company.

Property damage/loss claims require two legitimate estimates of damages or receipts/invoices of damage repairs.

Bodily injury claims require complete unaltered copies of all medical bills and records from treating physician(s) or other proof of expenses that may have been incurred as a result of an injury.

Other preferred documents include police reports and photographs of damages to support a claim.

In order for the City Claims Dept. to thoroughly investigate a claim, a claimant should submit any documents that support his/her claim. Depending on the nature of the claim, the claimant may be requested to submit other supporting documents not listed above.

1. Once your claim has been submitted electronically, you will receive a confirmation message which includes your claim number for your reference. This message also advises that your claim has been submitted successfully.
2. Your claim will be assigned to an analyst. Once your claim is assigned to an analyst, you will be notified via e-mail.
3. An investigation will be conducted upon our receipt of all required claim information.
4. You will be contacted by our office upon the completion of your claim’s investigation.

Each individual must file a separate claim. Claims are not combined.

No. The City Claims Department has no appeals process.

The City Claims Department takes a proactive approach in handling and processing claims. All claims are investigated as soon as possible once all required documents have been received. Filing a claim manually extends the process time due to the time it takes for a claimant to receive and submit a claim via mail. You will be contacted by the City Claims Department upon completion of your claim’s investigation.

The Claims Agent, under the authority of the City Attorney, oversees all claims processed by the City Claims Department. Claims are governed by the Tennessee Governmental Tort Liability Act (GTLA). For some claims, the GTLA requires that the City has prior notice of the condition, such as pothole claims and sewer backups.