Accessibility Statement for the City of Memphis
The City of Memphis is committed to ensuring that our programs, services, and activities are accessible to all members of the public, including people with disabilities. We are continually working to improve the accessibility and usability of our website and digital services in alignment with the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.

Standards

Our goal is to ensure this website conforms with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, a widely accepted standard for web accessibility. These guidelines explain how to make web content more accessible for people with disabilities, including those who use assistive technologies.

Ongoing Efforts

• We regularly review and test our website to identify and address accessibility issues.
• Staff are trained on accessibility best practices to support compliance.
• New content and features are designed with accessibility in mind.
  
  

Known Limitations

While we strive to ensure full accessibility of our digital services, some older documents, videos, and third-party content may not fully meet WCAG 2.1 standards. We are working to update these materials and provide accessible alternatives when requested.

Feedback and Assistance

If you experience difficulty accessing any part of this website or need an alternative format of materials, please contact us:

Email: [email protected]
Phone: 901-636-4828
TTY/TDD: 7-1-1

We welcome your feedback and will make every reasonable effort to address accessibility concerns promptly.

Date of Last Update

This Accessibility Statement was last updated on September 17, 2025.