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Q and A: Bird scooters and Explore Bike Share
Q and A: Bird scooters and Explore Bike Share
Posted on 06/25/2018
Shared-use mobility can be an attractive option for people who are looking to save money and stay in shape while traveling. In just the past month, Memphians have been given two new choices for ways to get around their city: Explore Bike Share and Bird scooters. 

With Explore Bike Share, you can purchase a membership using a debit or credit card from the BCycle app, a station kiosk or at its website. Using your membership card, BCycle app, or user ID, you can check out a bike from any of the 60 stations across Memphis. Each ride lasts up to 60 minutes, but if you need to ride longer, check into a station before your time is up or accept the charge of $5 for each additional hour. There’s a U-lock in each bike that you put in your basket while you ride. When you’re finished riding, replace the U-lock in the bike frame. 

As for Bird scooters, simply download the Bird app to find a scooter nearby.  The map view shows you the location of the scooters and how much power is in each one. Once you find a scooter, tap the button to unlock it, then snap a picture of the scooter’s code. It costs $1 to unlock and then 15 cents for every minute of use. To end the ride, open the app again and lock the scooter back up. 

Here are some frequently asked questions about both:

How old do I need to be to ride?
You need to be at least 16 years old to use Explore Bike Share and at least 18 years old to use Bird scooters. A driver’s license is also required for the scooters. 

Are helmets required?
For Explore Bike Share, helmets are encouraged but not required by law for riders over 16 years old. For Bird, they’re also recommended but not required in Memphis.

When I’m finished riding, where can I leave the bike or scooter? 
Bikes need to be parked at a station. Scooters can be left on sidewalks as long as they’re out of the way and don’t pose a hazard for pedestrians. Keep in mind, you cannot park scooters in commercial loading areas, handicap parking spots, transit zones, or curb ramps.

What if I try to return my bike to a station that’s full?
You can only return bikes to stations that have room. However, you can check the station status in advance from the BCycle app or station map.

Can I reserve the bikes or scooters?
Bikes – no.  Scooters – yes.

What times of day can I ride?
Bikes are available 24 hours a day and seven days a week. Scooters are distributed by 7 a.m. and are picked up starting at dusk so they can be charged.

Where can I find out more information about charging Bird scooters?
Click here

Are group memberships available for Explore Bike Share?
Yes -- contact Sara at for information.

I’m a little nervous to try the bikes and scooters. Any suggestions?
Explore Bike Share is teaming up with Revolutions Bicycle Cooperative to offer free bike safety classes to help you ride like a pro. Click here for more info. As for the scooters, start by riding them in a less trafficked area so you can get comfortable first. Make sure to place both feet on the board while riding and travel in bike lanes when available. Here are some tips from Bird to help you ride.
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