Skip To Content


MFD Logo

Angie Shelton-Sullivan
Acting Deputy Chief
Emergency Medical Services

Memphis, TN 38103
(901) 527-1400
Fax: (901) 527-9516

Mission Statement: To provide effective medical care and health management through quality emergency services to the citizens and visitors of the Memphis area.

Vision Statement:
We will be nationally recognized for excellent pre-hospital medical care with fully integrated EMS and Fire Services delivery.

The Memphis Fire Department's Emergency Medical Service system is one of the first fire-based EMS systems in the United States beginning in 1966 with a fleet of eight emergency ambulances that handled approximately 8,000 runs during its first year of service. Today, the Memphis Fire Department is an all advanced life support (ALS) system operating 36 ALS ambulances, 56 ALS engines, and 21 BLS ladder truck companies. There are also 5 EMS lieutenants and one EMS Battalion Chief on each shift. The Memphis Fire Department has a total of 98 pieces of fire apparatus that are ALS capable with firefighter/paramedics available for emergency calls each day.

In 2016, the Memphis Fire Department responded on 130,181 EMS runs and transported 80,712 patients. There are approximately 415 paramedics and 970 EMTs (with both license levels holding various ranks) in the Memphis Fire Department. The balance of firefighters are certified first responders. The Memphis Fire Department is the largest EMS system in the state of Tennessee and the mid-south.

The Memphis Fire Department Healthcare Navigator program consists of a series of initiatives geared toward connecting EMS patients with the most appropriate resource for their needs. Our work with high utilizers of our system, coupled with our efforts to re-direct non-emergency callers to primary care, allows us to free up our paramedic ambulances for higher-level emergency calls.

The Memphis Fire Department operates one of the most progressive EMS systems in the United States utilizing some of the latest treatment protocols and procedures including induced hypothermia and mechanical CPR devices for cardiac arrest patients, CPAP for congestive heart failure patients, and intraosseous infusion for intravenous fluid access. The Memphis Fire Department also has an aggressive STEMI (ST Elevated Myocardial Infarction) program with an average time of 65 minutes from first-paramedic-contact-to-balloon in a hospital cardiac cath lab.

The EMS system not only encompasses a field operation component, but an extensive EMS education program and quality improvement program. The Memphis Fire Department is the only non-university or college in the State of Tennessee authorized to educate paramedics. In addition, the Memphis Fire Department also conducts Emergency Medical Technician classes and numerous continuing education programs, many of which are American Heart Association classes.

In 2012, the Tennessee Ambulance Service Association awarded the Memphis Fire Department Tennessee’s EMS Service of the Year. In 2014, Memphis Fire EMS was featured on the cover of JEMS (Journal of Emergency Medical Services) magazine.

EMS Patient Reports
TCA § 10-7-504. Confidential records
(a)(1) The medical records of patients … receiving medical treatment, in whole or in part, at the expense of the state, county or municipality, shall be treated as confidential and shall not be open for inspection by members of the public.

Accordingly, patient care reports will not be released via FOIA requests.

EMS (ambulance and first responder) reports contain protected health information and are subject to applicable HIPAA and privacy laws. In order to provide a copy of the patient care report or disclose information contained therein, one of the following will need to be provided:

  • A HIPAA release signed by the patient or their legal representative (45 CFR 164.508(a)(1); 45 CFR 164.508(b)(1)(i); and 45 CFR 164.508(c)(1) and other relevant regulations);
  • A court-issued warrant, subpoena, or summons (45 CFR 164.512(e)(1)(i) and other relevant regulations);
  • A subpoena, discovery request, or other lawful process, that is not accompanied by an order of a court or administrative tribunal, if it meets the requirements of 45 CFR 164.512(e)(1)(ii)(A) or 45 CFR 164.512(e)(1)(ii)(B), 45 CFR 164.512(e)(1)(iii) and other relevant regulations.

Requests for EMS reports should be sent to the Custodian of Records (COR) at EMS Administration. The COR can also be reached at 901-636-7573.

Custodian of Records
Memphis Fire Department EMS
2714 Union Avenue Extended, Suite 350
Memphis, TN 38112

Notice of Privacy Practices: This notice describes the privacy practices of the City of Memphis Fire Department. It describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

EMS Officers:
Battalion Chief of EMS Administration – Daniel Wakefield
Battalion Chief of EMS Training – Debbie Patterson
Battalion Chief A Shift – Brad Rust
Battalion Chief B Shift – Kevin Burns
Battalion Chief C Shift – Elvy Rorie


EMS: The Right Response
EMS Training
EMS Quality Improvement
Phone Directory
Training Calendar
Infection Control Office
Medical Director


State License Renewal
Tennessee EMS
Mass Casualty Management (pdf)
Tourniquets (pdf)
Impedance Threshold Device: ResQPOD (pdf)
Glucagon Administration (pdf)
iTClamp Clinical Training (pdf)

City of Memphis | All Rights Reserved | Powered by CivicLive | © 2019 West Corporation.